Frequently Asked Questions

Yes, we treat people of all ages. Children under 16yo must be accompanied to clinic or on video consultations by a parent or a guardian.

No, the record keeping systems are not linked. We will take a full background history at the beginning of your consultation and request a list of your medication. Our service is designed to complement the NHS services, and we would encourage you to remain registered with your NHS GP. It is important that the NHS have an up-to-date health record for you, not least in the case of emergencies or out-of-hours visits. We would advise that important information be shared with them, including changes to medicaton and new diagnoses. We would request your permission before sharing any information.

There may be times where it would be useful and beneficial to you if we share information with your registered GP. However, we will always ask for you consent beforehand.

Just like your NHS GP, we can advise, examine, investigate, and prescribe treatment. We will also refer you to an appropriate NHS or Private Specialist Consultant when required.

We are unable to accept payment directly from health insurers, however we can produce a receipt and you may be able to claim the cost back. It is best to check with your Insurance provider in the first instance.

Yes. Please note, when we issue a prescription there will be a small administration fee. The Pharmacy will then charge you for the cost of the drug, as this is a private prescription. Our Doctors have no control over the cost of the medication at the Pharmacy, but we will always do our best to prescribe the most cost-effective medication and to let you know beforehand if it is likely to be expensive. If suitable we can also prescribe your repeat medication or holiday/travel medication supplies.

• Make some notes of things/questions you want to discuss or that you should remember to tell your Doctor, such as a list of medicines you use. Tick each point off during your appointment.
• Write down details of your symptoms, including when they started and what makes them better or worse.
• Have a pen and paper to hand as you may want to note down any important points.
  Find a quiet space, check you have a good quality internet connection, sound is turned on and good lighting
• At the start, tell the GP what you're hoping and expecting from the consultation: reassurance, medicine, a referral?
• By the end of your GP consultation, you should have agreed a way forward.
• Do not be afraid to ask the GP if you do not understand. For example: "Can you say that again? I still do not understand."